When you place an order through your school’s online bookstore, you can check its progress by reviewing the order status in your bookstore account.
Your order status helps you understand where your purchase is in the fulfillment process and when you can expect to receive or access your course materials.
Order processing and delivery depend on whether you purchased physical textbooks or digital course materials, such as eTextbooks and courseware.
Checking Your Order Status
To review the status of your order:
- Sign in to your school’s online bookstore.
- Navigate to My Account.
- Select My Orders to view your order history.
- Open the order details for the purchase you want to review.
- Locate the order status.
Your order will typically display one of four statuses: Pending, Confirmed, Shipped, or Delivered.
Physical Textbook Order Statuses
If you ordered a physical textbook or other printed course material, the following statuses explain where your order is in the fulfillment process.
Pending
Your order has been received by the bookstore and is currently being processed.
Once processing is complete, your order will move to Confirmed.
Confirmed
Your ordered materials have been pulled and packed by the warehouse and are awaiting pickup by a shipping partner.
Shipped
Your order has been transferred to a shipping partner responsible for transporting and delivering your materials to the shipping address provided during checkout.
If available, review the tracking information associated with your order for delivery updates.
Delivered
Your order has been marked as delivered.
If you have received your materials, no additional action is needed.
If your order shows Delivered but you have not received your materials, contact Support so we can help investigate.
Digital Textbook and Courseware Order Statuses
Digital materials, including eTextbooks and courseware, do not require physical shipping. However, they may still display the same order statuses as physical materials.
Pending
Your order has been received by the bookstore and is currently being processed.
Once processing is complete, your order will move to Confirmed.
Confirmed
The bookstore is confirming your order details and actively working to fulfill the purchase from its available digital inventory.
Shipped
Your digital materials have been fulfilled, and access information or digital codes have been distributed.
Access details are typically emailed to you and may also be available in your Bookshelf Library.
Check your email and Bookshelf Library for instructions on accessing your materials.
Delivered
Your digital order has been fulfilled, and you should now have access to your materials through your Bookshelf Library online or in the Bookshelf application.
If your order shows Delivered but you cannot access your digital materials, contact Support for assistance.
How Long Does Order Processing Take?
Order processing and fulfillment depend on the type of course material you purchased.
Physical materials: Orders progress through processing, warehouse fulfillment, shipment, and delivery. Once shipped, delivery depends on the shipping partner.
Digital materials: Orders progress through processing and digital fulfillment. Once fulfilled, access information or materials become available through email or your Bookshelf Library.
Your order status provides the best indication of where your purchase is in the fulfillment process.
Still Need Help With Your Order?
If your order has not progressed as expected, your materials have not arrived, or you cannot access your digital purchase, our Support team can help.
When contacting Support, please provide the following information, if available:
- Your name and the email address associated with your bookstore account.
- Your school’s name.
- Your order number.
- Whether your order contains physical or digital materials.
- The current order status displayed in your account.
- A description of the issue you are experiencing.
Our team can review your order information and assist with the next steps.
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