If you’re attempting to access your school’s online bookstore and receive a “Site Can’t Be Reached” error, there may be an issue with your account.
In some cases, this error can occur when multiple accounts are associated with your information.
What Causes This Error?
The “Site Can’t Be Reached” error may indicate that you have a duplicate account in our system.
This can happen if you have previously used different email addresses to access your school’s online bookstore.
Our Support team can review your account information to help identify and resolve the issue.
How to Get Assistance
If you’re receiving this error when attempting to access your online bookstore, please contact our Support team.
To help us investigate, have the following information available:
- Your full name: The name associated with your bookstore account.
- Your current email address: The email address you’re using to sign in.
- Previous email addresses: Any other email addresses you may have used to create an account or access our platform.
Providing this information will help our team investigate whether multiple accounts are associated with your information.
What Happens Next?
Once you’ve contacted Support and provided your account information, an agent will review your request and assist with identifying the cause of the error.
If duplicate accounts are contributing to the issue, our team will help determine the appropriate next steps.
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